Hey Rob, great message of the "Hell Yeah" push. As an ops guy, I find sometimes that companies push so fast to produce and miss building the backbone (internal processes and such to help the ops teams deal with the calls) to support the push. I think it is common in new ventures or growing companies. Anyway, great post.
Love it! I find one of the big challenges from the "ops" perspective - will write more about this someday - is designing processes FIRST to be manageable, and SECOND to serve the customer. Which leads to a lot of pain, gotta do it the other way.
Hey Rob, great message of the "Hell Yeah" push. As an ops guy, I find sometimes that companies push so fast to produce and miss building the backbone (internal processes and such to help the ops teams deal with the calls) to support the push. I think it is common in new ventures or growing companies. Anyway, great post.
Love it! I find one of the big challenges from the "ops" perspective - will write more about this someday - is designing processes FIRST to be manageable, and SECOND to serve the customer. Which leads to a lot of pain, gotta do it the other way.